Frequently Asked Questions

How do I get listed?
Just click Add a listing, complete the form, and pay a Quarterly subscription. That's it.

What are your subscription rates in pounds sterling?

Charge per Quarter (Ł)

First Page
11.85

Preferred
6.75

Basic
5.85

What are your subscription rates in other currencies?
Our quarterly subscription rates are fixed in pounds sterling. The following table is a guide* to these rates in other currencies.

Currency Basic Preferred First Page
US$ 9.37 10.81 18.98
Euro 7.33 8.46 14.85
NZ$ 13.25 15.29 26.84
A$ 10.36 11.95 20.98

*Your quarterly subscriptions will be charged using the exchange rate prevailing on the day.

Why can't I see my new listing?
You must pay for your listing first! Also, new listings are checked by a human before being made 'live' so please allow some time for this. If you skipped the payment page while submitting your Listing, you can pay now by logging in and continuing through to the secure payment page.

My listing has disappeared!
If RBS WorldPay cannot collect your regular subscription (eg because your card has expired) your listing will be suspended. To update your card details, login to RBS WorldPay. Your listing will be restored when we receive payment. nb RBS WorldPay should notify you in advance that your card is about to expire. Please update your card details promptly to avoid suspension (and to reduce our administration costs).

How do I change my listing?
Login. Choose My account > Edit Contact Data to change your name, email or address, or Amend/Upgrade > Edit to change your Description or the Category in which it appears. If you change your email address please be sure to also change it with RBS WorldPay, or specifically ask us to notify them on your behalf as we do not routinely do this.

Can I add more listings?
Yes. Login. Choose the Amend/Upgrade menu > New Listing. Select another Category and add a Description (or just copy the first one).

Can I add new categories?
Yes! You can suggest a new category. Contact us or make your suggestion in the therapyindex.com Forum.

I forgot my password
Go to Login, and click Look up Password

How do I cancel a Listing?

Login
Click 'Send Feedback'
Tell us which Listing (if you have more than one) you wish to cancel and when from

We'll do the rest, including cancelling your FuturePay agreement and arranging a partial refund if appropriate.
Please note:

You can't just email us or use the public Feedback Page - you must Login as described so we know it's really you!
You must let us know you are cancelling. Simply deleting a Listing or Contact Data will not cancel your RBS WorldPay FuturePay agreement(s).

What is your refund policy?
All we ask is that you try us for three months, so the first quarter's subscription is non-refundable. Thereafter, if you cancel we will arrange a refund calculated so that you only pay up to the exact day you cancel.

How do I amend my payment card details?
RBS WorldPay handles card payments on our behalf. Your card details are not passed on to us, and if you need to update them, you must do so direct with RBS WorldPay. Please also remember to let them know if your contact details change. You can also instruct RBS WorldPay to cancel a FuturePay agreement, although we prefer you to use the procedure above if you wish to cancel a Listing.
To login to the RBS WorldPay secure server, click here using your RBS WorldPay Username and Password (issued to you by RBS WorldPay when you first paid therapyindex.com). Don't worry if you have forgotten your details, just follow the on-screen instructions. nb you are a 'Shopper' for RBS WorldPay purposes.

I made a typing mistake in my email address when creating a FuturePay agreement!
For example you put jane@hotmial.com instead of jane@hotmail.com. This means RBS WorldPay cannot contact you and so you will not receive a RBS WorldPay Username and Password to login and change it yourself. You will need to contact us so that we can correct it for you. RBS WorldPay will then send a confirmation email to the amended address, with details of the change.

My old email address is no longer valid and I can't remember my password.
Contact us quoting your old email address and we shall make the change. Please also contact RBS WorldPay (see above) to change the email address they hold for you, or you can ask us to notify them on your behalf. (We do not automatically do this.)

Does this site use cookies to remember me?
If you register, therapyindex.com Directory sets a cookie on your computer. The cookie is simply a small text file containing your unique customer number. (Allowing a Web site to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.) When you return, up to a year later, your email and password are filled in for you. The cookie automatically expires after one year if you do nothing. If you uncheck the box then no cookie will be set.

What is a stealth email?
Preferred and First Page listings only. To prevent email addresses being collected by senders of unsolicited messages (so-called 'spam'), your email address is not published online. When a visitor writes you a message, our system sends it to you privately without disclosing your email address.

Still have a question?
Contact us!